Refund Policy – Print Wave
Effective Date: February 2, 2026

1. Introduction
At Print Wave, we strive to deliver reliable, printer-independent solutions and services that meet your business printing needs. This Refund Policy explains the conditions under which refunds may be issued for products or services purchased through our website smartprints.online or directly from our team.

2. Services
All services, including printer installation, driver setup, software updates, configuration, and other printer solutions, are provided as agreed in the service description. Due to the nature of these services, refunds are generally not available once work has commenced or the service has been delivered.

3. Product Purchases
For any printer-related products purchased from SMT Solutions:

  • Refunds may be considered if a product is defective, damaged, or not as described.

  • To request a refund, you must contact us at admin@smartprints.online within 14 days of receiving the product.

  • Products must be returned in their original condition and packaging unless defective.

4. Partial Refunds or Service Adjustments

  • In certain cases, if a service is partially completed or a product issue arises, we may offer a partial refund or service credit, depending on the circumstances.

  • Any adjustments are reviewed on a case-by-case basis.

5. Non-Refundable Items
The following are not eligible for a refund:

  • Services that have already been fully delivered.

  • Products damaged by misuse, neglect, or improper installation.

  • Custom or special-order items.

6. How to Request a Refund
To request a refund, please provide:

  • Your name and contact information.

  • Order or service details.

  • A description of the issue or reason for the refund.

Email your request to admin@smartprints.online. Our team will review your request and respond within 5 business days.

7. Refund Processing
Approved refunds will be processed using the original payment method. Refunds may take up to 10 business days to appear on your account, depending on your bank or payment provider.

8. Changes to This Refund Policy
SMT Solutions may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us
For questions about this Refund Policy or your refund request, please contact us at:

Print Wave
Website: smartprints.online
Email: admin@smartprints.online

Address:- B-18,DDA Mini Market, NEHRU PLACE-2, near Paras, Nehru Place,New Delhi

 

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